Remotely Monitor & Manage CO Switches from Anywhere in the World...

ReliaTel expertly monitors 5ESS, DMS 100, DMS 10, and other CO switches located anywhere, providing a powerful alternative to expensive monitoring services.

ReliaTel proactively detects faults, automatically resolves routine alarms, and immediately notifies key personnel of critical alarms. ReliaTel provides:

• Protocol and device independent monitoring via dial-in/dial-out, polling, network, serial, or SNMP
• Real time data collection of all activity
• Monitoring through the 5ESS MCC or
  SCC link
• Monitoring of 5ESS ROP data
• Full Alarm and Fault Management
• Web-based graphical Alarm, Fault, and Device management Interface

Continuously Assess Switch Performance with ReliaTel Performance Dashboard...

ReliaTel continuously manages the performance of CO switches down to the circuit level, and presents a dynamic Performance Dashboard to provide:

• Continuously updating performance gauges based on custom thresholds
• At-a-glance, granular views of specific device performance metrics
• Overall views of performance levels across the switch environment

The ReliaTel Performance Management Dashboard provides the crucial, up-to-the- second metrics needed to ensure both optimum switch operations, as well as overall voice network service levels.

Rapidly Pinpoint Problem Source with ReliaTel's Interactive Topology Map...

ReliaTel's Interactive Infrastructure & Topology Map provides the critical information needed to instantly pinpoint problem source anywhere in the environment.

Through customizable geographic maps, ReliaTel depicts the exact location and topology of the environment, and displays the current status of all PBXs, CO switches, devices, circuits, and network connections within the environment.

Users simply click on any device, switch, circuit or connection displayed to immediately access the in-depth alarm, log, and diagnostic information needed to quickly troubleshoot and resolve problems, as well as manage overall voice network service levels.

Track Switch Trends and Create Key Statistical Reports...

ReliaTel's optional STEPAR facility delivers customized statistical activity reports for all managed switches. Through STEPAR, alarm frequency, device access, and switch trend analysis reports can be generated to pinpoint chronic problems, traffic statistics, and growth projections.

Immediately Detect & Notify Personnel of Switch Alarms as they Occur...

ReliaTel automatically notifies key personnel of switch alarms as they occur, eliminating the need to wait for service providers to forward alarms. Customizable alarm escalation features are provided to fit any business scenario. ReliaTel's customizable notification facilities deliver alarm information through several medias including:

• Alphanumeric Pagers and E-mail
• Text-to-Speech Processors
• Video Displays
• Direct Telephone Contact

Diagnose and Resolve Switch Problems Directly from your Desktop...

ReliaTel provides direct access to all managed switches directly through the web-based graphical interface. Authorized staff can remotely diagnose problems, rapidly restore service, and reduce costly downtime.
ReliaTel provides:

• Direct Access to the 5ESS Master CRT and Emergency Action Interface (EA)
• Access through the 5ESS MCC or
  SCC link
• Playback facility to capture full screen images of the 5ESS Master CRT and
  EA interface sessions
• Comprehensive audit trail, including Message, Alarm, and Action logs to speed diagnostics and problem resolution.

The ReliaTel Alarm, Message, and
Action logs provide complete diagnostic details and a full audit trail

Reduce Service Provider Fees and Switch Maintenance Expenses...

ReliaTel's Remote Switch Management enables ILECs and CLECs to reduce costly monitoring expenses, while improving overall switch performance, reliability, and bottom line profits.

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5ESS and DMS Switch Management