ReliaTel's STEPAR Reporting facility enables users to quickly and easily produce comprehensive statistical reports detailing the alarm activity, performance trends, voice traffic and trunk utilization, CDR, and capacity planning data for all ReliaTel managed systems, servers, PBXs, VoIP, IP Telephony and network devices.

Through STEPAR reports, users can easily produce and use critical operational, performance, and capacity data such as:

• Mean Time to Repair
• Recurring Problem Statistics
• Problem Frequency
• Operational Bottlenecks & Hot Spots
• User Activity and Access Data
• Voice, Data, and Network Performance Metrics & Trends
• Call Handling Patterns and Issues
• Peak Call Volume and Busy Hour
• Call Detail Records
• Trunk Analysis, Utilization, and Recommendations
• Capacity Planning Data & Statistics

Applying user-customizable thresholds and formulas, STEPAR produces comprehensive text-based reports, charts, and graphs containing actionable information in several formats including .PDF, Excel, or .CSV exportable files.

STEPAR is easily accessed through any standard web browser, and users simply point and click to initiate pre-defined report creation, and customize reports for specific user or department needs. STEPAR generates reports based on user-specified date range parameters, with the option to view reports online, or send reports to graphical or line mode printers.

Report generation can be scheduled for automatic generation on a periodic basis, with optional automatic delivery to specific e-mail destinations or printers.

Through STEPAR, the critical statistical data necessary to enhance overall service levels is automatically gathered, formatted into easy-to-read reports, charts, and graphs, and rapidly delivered to authorized users.