The ReliaTel Voice Management Solution enables corporate telecommunications departments to efficiently self-maintain their voice systems to reduce voice system maintenance costs and improve overall service levels.

Dependent Monitoring Service Model

Telecom departments relying on outside monitoring services from their equipment manufacturer are charged a premium for monitoring all alarms generated from their company's PBXs and voice systems.

The monitoring vendor is then primarily responsible for all alarm recognition, and the resolution of any problems with the company's telecom devices.

The company is now completely dependent on the monitoring vendor, and should serious alarms occur, the customer’s entire voice communication system is potentially jeopardized while waiting for the vendor to recognize, acknowledge, and take action to resolve any problems.

In many cases, the service levels and response times of the monitoring vendors are not consistent, and do not meet the customer’s expectations. Alarms and problem conditions go unrecognized by the monitoring vendor; the customer is not informed of the alarm conditions for many hours after the alarm occurs; or the vendor is slow to resolve the underlying problems and clear the alarms. Unfortunately, without independent monitoring, the customer may not even be aware of their vendor’s poor response and service levels.

ReliaTel Self-Maintenance and Monitoring Solution

ReliaTel enables telecommunications departments to easily and effectively monitor and manage their PBXs and voice systems in house, reducing their dependency on outside monitoring services, and thus reducing their overall cost of telecommunications maintenance and support.

ReliaTel is a complete self-maintenance solution that:

• Monitors all PBX, VoIP, and IP Telephony devices or systems in real time
• Detects all alarms and performance issues at the earliest possible stage
• Automatically resolves and clears routine alarms
• Automatically alerts telecom staff of critical alarms or problems
• Provides in-depth diagnostics and remote access to rapidly resolve problems
• Automates scheduled and routine maintenance procedures
• Provides complete alarm and performance reporting to identify trends and hot spots
• Reduces telecommunications maintenance expenses
• Improves overall voice network service levels

ReliaTel - A Powerful Auditing and Maintenance Contract Negotiation Tool

Companies who wish to continue with outside monitoring services can utilize ReliaTel to continuously audit the services provided, and ensure response times and mean time to repair statistics are within the contracted monitoring service commitments. In addition, these statistics can serve as a powerful bargaining tool to select monitoring vendors, and negotiate service contracts.

Using ReliaTel, companies have powerful capabilities to continuously manage the health of their voice equipment and ensure the reliability and availability of critical voice services, while reducing overall voice maintenance expenses.