ReliaTel
Certified Avaya Compliant through Avaya Developer
Connection Program...
Anaheim, Calif. — Tone Software Corporation, a leading
provider of network management solutions, announced that its
ReliaTel software is compliant with key Internet
protocol (IP) telephony applications and systems from Avaya
(NYSE:AV), a leading provider of business communications applications,
systems and services.
ReliaTel helps businesses monitor converged,
multivendor voice networks. Through a single, cost-effective
interface, a company can expertly manage many voice and data
systems throughout its infrastructure, including TDM-based PBXs,
voice over IP (VoIP) and IP telephony systems.
The ReliaTel application is now compliance-tested by
Avaya for compatibility with:
- Avaya Communication Manager 3.1.4 and
4.0 IP telephony software running on multiple Avaya media
servers and gateways.
- Avaya SIP Enablement Services 3.1.2, an
open, multipurpose routing platform that allows an enterprise
to easily integrate multivendor telephony, collaboration and
application services.
- Avaya Modular Messaging 3.1, a powerful
IP- and standards-based voice and fax messaging platform.
John Hutchison, CEO of Tone Software, said, “Completing
testing with Avaya is evidence of our company’s mission
to stay focused on what our ReliaTel customers want - and that’s
the ability to centrally manage converged voice networks, including
a broad range of the very latest in technology.”
TONE Gold member of Avaya Developer Connection Program...
Tone Software Corporation is a Gold member of the Avaya
DeveloperConnection Program—an initiative to develop,
market and sell innovative third-party products that interoperate
with Avaya technology and extend the value of a company’s
investment in its network.
“By offering compliance testing to the many innovative
companies like Tone Software who are members of our DeveloperConnection
program, Avaya promotes fully interoperable solutions that help
businesses unleash powerful new possibilities,” said Eric
Rossman, vice president, developer relations and technical alliances,
Avaya. “They are able to use Intelligent Communications
to connect employees and customers to information from wherever
they are, over whatever device they have available – getting
more out of their multivendor network and delivering new value
to their bottom line.”
About Avaya
Avaya delivers Intelligent Communications solutions that help
companies transform their businesses to achieve marketplace
advantage. More than 1 million businesses worldwide, including
more than 90 percent of the FORTUNE 500®, use Avaya solutions
for IP Telephony, Unified Communications, Contact Centers and
Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small
to large. For more information visit the Avaya Web site: www.avaya.com.
For more information on the Avaya DeveloperConnection Program,
visit www.devconnectprogram.com.
About Tone Software Corporation
TONE SOFTWARE CORPORATION is a high-technology software development
firm specializing in global business, telecommunications and
information technology (IT) infrastructure management solutions.
Based in Anaheim, California, TONE is a privately held corporation
that is fully committed to delivering quality technology solutions
that best serve the needs of its clients. Through this customer-responsive
model, TONE has built a reputation for delivering premier Telecommunications
and IT management solutions, exceptional technology expertise,
and unparalleled customer service and support.
TONE delivers the strategic management solutions that drive
and ensure global business and telecommunications systems for
many prestigious organizations across key industries, including
transportation, healthcare, military, financial, telecommunications
and aerospace. For more information on TONE SOFTWARE CORPORATION,
visit the TONE corporate site www.tonesoft.com
TONE an Approved Siemens Communications Partner for HiPath
Technology...
Tone Software Corporation, provider of the leading ReliaTel
Voice and IP Telephony management solution, announced acceptance
as an Approved Siemens Communications Partner through the Siemens
Communications Enterprise Partner Program. TONE has  been
declared an Approved Partner for the HiPath voice technology.
ReliaTel helps businesses manage their converging, multi-vendor
voice networks including TDM-based PBXs, VoIP systems, and IP
Telephony networks. Using ReliaTel's powerful management portal,
companies have the end-to-end visibility needed to consistently
deliver top voice service levels to their users and their customers.
The Siemens HiPath family of communications servers delivers
both traditional telephony and new-world communications innovations
rolled into one flexible, cost-effective solution. Through the
HiPath technology, companies can embrace IP convergence, unified
communications, mobility, and collaboration that drives business
success.
John Hutchison, CEO of Tone Software, commented, “Tone's
membership in Siemens Communications Partner Program marks a
milestone in TONE's ongoing commitment to provide unified management
solutions for evolving, multi-vendor voice environments. Through
ReliaTel, Siemens users are assured a powerful, configurable
voice management solution to ensure peak service levels and
top voice performance across their entire global telecommunications
environment,” he concluded.
About Siemens Communications
Siemens Communications is a thought leader and innovator in
the enterprise communications industry. As one of the leading
players in the market, Siemens solutions encompass the whole
communications spectrum, from bringing complex networks and
IT environments together, to ideas for simple, everyday devices
that keep everyone in touch. Siemens provides innovative, secure
and flexible solutions that can unify communications for every
shape and size of business. For more information please visit:
Siemens
Enterprise Communications
About Tone Software Corporation
TONE SOFTWARE CORPORATION is a business software development
firm specializing in global telecommunications and IT infrastructure
management solutions. Based in Anaheim, California, TONE leverages
a firm foundation of proven ability spanning more than three
decades to consistently meet our Clients’ changing technology
needs. Through this customer-responsive business model, TONE
has built a reputation for delivering premier IT and Telecommunications
management solutions, exceptional technology expertise, and
unparalleled customer service and support 24 hours a day, 365
days a year. For more information on TONE SOFTWARE please see
Tone
Corporate Profile.
ReliaTel Awarded Certificate of Compatibility
for Nortel CS1000 through Nortel Developer Program...
Tone Software announced their ReliaTel Voice Management solution
has successfully completed laboratory interoperability testing
with the Nortel Communication Server 1000 (CS 1000), a server-based,
full-featured IP PBX supporting business-critical applications,
including unified messaging, customer contact center, IVR, wireless
VoIP and IP phones.
The certification through the Nortel Developer Program provides
mutual ReliaTel and Nortel customers full assurance that their
Nortel CS1000 voice system(s) will seamlessly operate within
a ReliaTel-managed telecommunications network environment.
The Nortel Certificate of Compatibility for ReliaTel includes
Release 4.5 of the CS1000E, CS1000S, and CS1000M platforms,
and is posted on Nortel’s Developer Program website at
the following location: ReliaTel
Certificate
John Hutchison, CEO of Tone Software, stated, “As migration
to IP voice networks progresses, certification on Nortel’s
CS1000 IP PBX further provides ReliaTel users with proven ability
to centrally manage evolving converged voice networks. Through
ReliaTel, Nortel users are assured a flexible, configurable
management solution to ensure peak performance and service levels
across their entire global telecommunications environment,”
he concluded.
About the Nortel Developer Program
The Nortel Developer Program provides the infrastructure and
tools necessary to engage and collaborate with an expanding
field of companies, whose vision and product capabilities complement
those of Nortel. Through the Developer Program, Nortel creates
a synergistic relationship with an extensive development community
that fosters innovation and provides new and unique solutions
for our mutual customers. For more information, please visit
www.nortel.com
About TONE SOFTWARE
TONE SOFTWARE CORPORATION is a business software development
firm specializing in global telecommunications and IT infrastructure
management solutions. Based in Anaheim, California, TONE leverages
a firm foundation of proven ability spanning more than three
decades to consistently meet our Clients’ changing technology
needs.
Through this customer-responsive business model, TONE has built
a reputation for delivering premier IT and Telecommunications
management solutions, exceptional technology expertise, and
unparalleled customer service and support 24 hours a day, 365
days a year. For more information on TONE SOFTWARE, visit www.tonesoft.com
ReliaTel Helps Service Provider
Reduce Mean Time to Repair and Drive World Class Service Business...
Combest Communications, headquartered in Georgia, provides
voice, data, video and wireless solutions from Avaya, Cisco,
and Mitel, as well as comprehensive services to manage and maintain
their clients’ business-critical communications environments.
 Combest's
mission is to generate outstanding customer satisfaction and
deliver a superior level of service through comprehensive remote
monitoring and management of their customers’ diverse
voice environments.
“With shrinking profit margins on hardware, our goal
was to place a bigger emphasis on service revenue as a way to
continue to grow our business.” stated Billy Strickland,
Vice President for Combest. “To do that, we felt a state-of-the-art
remote management solution would give us the competitive advantage
we needed to accomplish our goal,” he added.
After considerable research, Combest selected ReliaTel as the
solution to manage their worldwide customer’s traditional
PBXs, voice mail servers, VoIP infrastructure, data switches,
routers, and voice applications from Avaya, Nortel, Mitel, Cicso,
and others.
ReliaTel provided Combest with the key to accomplishing their
goal - flexibility - the flexibility to remotely monitor multi
vendor telecommunications equipment, as well as other devices
in their customer’s environments such as CSUs, Switches,
Routers, UPSs, and more.
Combest's Service and Support Center can now quickly and efficiently
respond to alarms and service outages utilizing ReliaTel. Using
a variety of different notification mechanisms including email,
pager, phone, audio and visual alerts, Combest Service and Support
Center personnel are now quickly made aware of problems and
provided the information needed to quickly resolve those problems.
“The competition couldn't provide the flexibility we
needed to respond to our customer problems quickly and efficiently,”
Mr. Strickland reported. “ReliaTel allows us to diagnose
problems quickly and get the right technician working on the
problem within minutes. As a result, we’ve been able to
reduce our Mean Time to Repair by 27%,”
he added.
Another key Combest objective was to demonstrate the value
their service delivers to their customers. Through ReliaTel's
reporting facility, Combest provides their customers with meaningful
information and recommendations to operate their voice environment
more efficiently.
For example, ReliaTel’s performance reports collect statistics
from PBXs and provide recommended trunking levels. These reports
have allowed Combest to identify hundreds of thousands of dollars
in savings for their customers by reducing the number of under-used
active trunks.
“The savings we have identified for our customers has
built the kind of loyalty that keeps our customers on maintenance
year after year,” Mr. Strickland commented. “We
were literally able to identify over $100,000 of savings for
one customer after the first month of ReliaTel monitoring and
reporting,” he concluded.
ReliaTel has helped Combest accomplish their mission of increasing
service revenue and customer satisfaction, which has resulted
in continued success and business growth for Combest.
STEPAR® Traffic Analysis
Cuts PBX Maintenance Costs
and Improves PBX Performance
TONE SOFTWARE CORPORATION announced the STEPAR® Traffic
Analysis & Reporting component of the popular ReliaTel®
PBX Management solution. STEPAR, (Statistical Trend Evaluation
and Performance Analysis Reporting), collects, analyzes, and
provides detailed reports of performance and traffic statistics
from Avaya and Nortel PBXs, as well as Lucent 5ESS CO switches,
located anywhere throughout the local or global telecommunications
environment.
STEPAR eliminates time-consuming, labor-intensive manual traffic
analysis methods, enabling traffic technicians to efficiently
leverage the maximum performance from their critical voice systems,
while optimizing PBX and switch operating costs. With STEPAR,
voice technicians can easily and efficiently track both short
term and long term trends in voice system traffic, including
call handling, peak call volume, trunk utilization, and the
future capacity required to deliver uninterrupted, cost-efficient
voice services.
“ Telecommunications Managers and Dealers often under-estimate
the far-reaching value of frequent and consistent traffic studies
in the voice environment”, stated John W. Hutchison, President
& CEO of TONE. “To accurately tune PBX-centric performance,
you need the type of comprehensive data STEPAR provides to cost-efficiently
deliver the best possible voice service levels today, while
projecting the capacity required to meet future voice demands,”
he added.
STEPAR Traffic Analysis reports enable users to optimize voice
services across a wide variety of metrics, particularly crucial
trunk utilization. STEPAR trunk analysis identifies under-trunked
circuit conditions that can deny incoming calls and disrupt
company business. STEPAR also reports over-trunked circuits,
which can cost organizations thousands of dollars a year in
needless expenses.
STEPAR report generation is easily initiated through any standard
web browser, and reports are generated based on user-selected
parameters, including date range, traffic formula, and grade
of service. Generated reports can be immediately viewed online
in convenient Adobe PDF format, sent via e-mail to specified
recipients, or printed on network printers. Report content and
layout can be customized to meet individual needs through simple
point and click options on the STEPAR web interface, and customized
report formats can be saved as private, or saved as public for
subsequent use by all users.
“ Telecom Dealers have the opportunity to leverage STEPAR
Traffic statistics to increase equipment sales and service revenue,”
Hutchison further commented. “Using STEPAR, Dealers can
proactively track and recommend client equipment upgrades and
additions when call volume, trunk utilization, and performance
statistics warrant additional purchases. STEPAR provides Dealers
with the tangible statistics and comprehensive data necessary
to increase sales and sustain profits,” he concluded.
The STEPAR Traffic Reporting solution, in conjunction with
the ReliaTel Voice Management solution, can be easily deployed
within the user's corporate offices or existing NOC without
disruption to existing infrastructure or operations. STEPAR
and ReliaTel can also be utilized through TONE's Corporate Command
Center in a remote services configuration that requires no additional
hardware, no additional staff, and minimal up front investment.
Powerful Telecommunications
Management Tool Monitors and Controls Multi-Vendor Devices From
one Location
Anaheim, CA Tone Software Corporation, a leading developer
of enterprise-wide business software solutions, delivers ReliaTel,
a powerful management tool enabling corporate telecommunications
departments to monitor and control multi-vendor telecommunication
devices from one location with an integrated look. The system
reduces the cost of maintaining in-house corporate voice systems,
simplifies global monitoring, and provides a complete audit
trail of alarms for each device.
 ReliaTel
consolidates voice system management for increased simplicity,
cost saving, and reliability, said Tracey Whitney, Director
of Marketing at Tone Software Corporation. Whether your goal
is to self-maintain multiple voice systems at one company, manage
multiple systems at multiple companies, or you simply want to
audit your service provider's performance, ReliaTel is a more
comprehensive and cost effective solution than a patchwork of
proprietary tools,
A single convenient application, ReliaTel gives authorized
staff complete control of multi-vendor voice systems. The system
enables authorized staff to control local and remote devices,
enabling global monitoring from one location with a common interface.
With no need to buy multiple management packages or depend on
outside monitoring centers, maintenance and staff training costs
drop dramatically.
ReliaTel's automatic alerts immediately notify staff of potential
difficulties, enabling them to quickly diagnose problems and
take action to prevent service outages. In addition, a powerful
Java-based GUI allows staff to remotely control each device
as if they were standing in front of it. Consequently, the
system eliminates waiting for a service provider to spot problems,
and allows staff to avoid time-consuming manual checking of
devices for error messages. As a result, staff using ReliaTel
quickly resolves potential problems and boosts voice availability.
Customizable alerts notify staff by e-mail, video display,
alphanumeric paging, trouble-ticketing systems, and text-to-speech
processing. Staff may set alarm escalation based on the device,
problem length, and number of alarms. Additionally, ReliaTel
maintains a complete audit trail of alarms for each device.
These can be used to analyze system problems and generate customized
reports.
ReliaTel's open architecture makes it adaptable to a changing
network environment. Connection options include dial-in, dial-out,
polling, network, serial attachment, and SNMP. The system also
monitors the voice system environment through thermostats, humidistats,
and contact closure devices for a total telecommunications management
solution.
Based in Anaheim, CA, Tone Software Corporation has strategic
partnerships with IBM, AT&T, Hewlett Packard, and Sun Microsystems.
For more information, call (800) 833-8663, fax (714) 991-1831,
e-mail info@tonesoft.com,
visit the web at www.tonesoft.com
and www.reliatel.com,
or write to 1735 S. Brookhurst Street, Anaheim, CA 92804.
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