Click here to request your FREE Remote Monitoring Service Demonstration

TONE SOFTWARE CORPORATION offers powerful ReliaTel Remote Alarm Management services, enabling telecommunications dealers and service providers to deliver 24x7 remote monitoring and alarm management for all their customers' PBXs, including Definity, Meridian, G3i, G3r, and many popular systems.

Customers' PBXs are continuously monitored through TONE's ReliaTel voice management software application, remotely installed at TONE's Command Center. ReliaTel expertly analyzes all customers' PBX activity, proactively detects and solves many routine alarms before customers are aware of them, and automatically notifies the dealer or service provider by pager or e-mail of any significant or critical alarms occurring on their customers' systems.

The Dealer / Service Provider then uses ReliaTel's web-based management GUI through any standard web browser to remotely access their customers' PBX devices, perform diagnostics, browse activity logs, and initiate corrective actions to restore optimum operation.

In addition, Dealers can utilize ReliaTel's STEPAR powerful reporting facility to create customized trend analysis reports for specific customers' devices.

TONE's ReliaTel Management Service provides a win-win solution to both customers and dealers. Dealers gain a huge competitive advantage to deliver dramatically enhanced maintenance programs to their customers while increasing the revenue stream from the customer - all with no significant up front hardware/software investment.

Customers benefit from ReliaTel's comprehensive PBX and voice system monitoring and management, resulting in increased system availability and performance, less system downtime, and in many cases, reduced overall PBX maintenance costs.