ReliaTel is a protocol and device independent management solution, providing complete flexibility to monitor widely different types of devices in their native manner. ReliaTel monitoring and management is non-intrusive, and all connectivity and message recognition is network independent and secure.

ReliaTel manages all types of PBXs, Central Office (CO) telephone switches, IP Telephony and VoIP network systems, voicemail servers, key systems, environmental devices, network devices, call center devices and adjunct devices, as well as many more!

Examples of ReliaTel managed devices are listed below. ReliaTel will also manage many additional devices. For specific details please contact TONE Software.

• Avaya Definity G3r, G3I, G2, G1, System 75, System 85
• Avaya Definity One, S8100
• Avaya Magix, Legend Key Systems
• Avaya IP Office, Media Servers – 8700, 8300
• Avaya Definity voice mail, Intuity, Audix, and Octel 250, 350, 200 and 300 voice mail servers
• Avaya Modular Messenger
• Avaya CMS
• Avaya Predictive Dialer (Mosaix)
• Avaya Universal Messaging
• Avaya Gateway's (G350)
• Cisco Network Appliances
• Cisco Call Manager
• Compaq Insight Manager for Windows or Linux
• IP hosts, devices, or appliances from any vendor
• Kentrox CSU, Telco EdgeLink 100 Series, other IVRs, CSUs, ACDs, MUXs
• Lucent 5ESS (across the SCC links and Dial-up ROP channels)
• Mitel SX200 / SX2000
• Mitel 3300 IP PBX
• Nortel DMS10, DMS100, DMS200, DMS250, etc
• Nortel Meridian, Option 81, 61 and 11, SL1, SL100
• Nortel Norstar, BCM (Business Communications Manager), Call Pilot, etc.
• Nortel CSE (Communications Server) 1000, 2000, 2100, 5100 etc.
• Security devices including door sensors, motion sensors, contact closures, etc.
• Siemens Hicom, Rolm 9571, Ericsson MD110, NEC 2400 PBX, many other PBXs
• T1s, T3s, etc.
• UNIX/Linux servers, Apache Web Server, Windows OS
• UPS devices and power supplies
• Voice recorders and predictive dialers from multiple vendors
• Water sensors, thermostats, humidistats, air conditioners

Through ReliaTel's open and scalable architecture, a large number of systems can be managed through a single host server. Server size is variable, depending on the number of devices to be monitored, number of concurrent users, and the expected configuration of the voice environment. ReliaTel's web-based Graphical Management interface enables telecommunications staff to easily access ReliaTel through any standard browser from any workstation or laptop, providing secure remote voice management from anywhere in the world.