ReliaTel provides expert fault management for a wide variety of TDM PBX, VoIP, and IP voice network systems including Avaya Definity, S8300 and S8700 series, Nortel Meridian and BCM, Nortel SL1/SL100, Cisco Call Manager, NEC, Siemens, Octel voice mail servers, Call Center devices, and many more.

Continuous, Real-Time Fault Monitoring Down to the Circuit Level

ReliaTel proactively monitors all popular PBXs, IP Telephony servers and gateways, CO switches, voice mail servers, call center devices, adjunct devices, and the voice network infrastructure down to the circuit level.

Through ReliaTel, all aspects of the voice infrastructure are monitored in REAL TIME, including health, operation, performance, quality, availability, and overall service level impact.

Each message, status, and performance metric collected from a monitored system, device, or connection is immediately analyzed to determine its potential impact on the overall service levels of the voice environment, and then logged in the ReliaTel database.

Using powerful business, message, and performance analysis rules specific to each monitored system, ReliaTel pinpoints faults, performance anomalies, and potential service degradation in real-time, generates alarms as problems are developing, and automatically triggers appropriate actions to proactively assure continued and uninterrupted
voice network service.

Complete Fault Tracking and Handling

Through the ReliaTel web-based management GUI, users can easily diagnose and troubleshoot detected faults and problems by browsing and searching the complete ReliaTel message and activity log.

The log includes the precise recorded condition and activity of the specific device, and the interaction ReliaTel has had with the problem system, providing users with the critical information necessary to:

• Quickly Pinpoint Problem Cause
• Immediately Initiate Corrective Actions and Problem Resolution
• Rapidly Restore Peak Service Levels

Flexible, Non-Intrusive Fault Detection

ReliaTel supports a wide variety of connectivity options to the managed device including: dial-in, dial-out, polling, network, serial attached, buffer box, SNMP, and many others based on the type of device, infrastructure, or environment to be managed. ReliaTel's agent-less design provides non-intrusive fault monitoring and detection with no additional overhead on the device or network, no maintenance headaches managing numerous agents and agent version levels, and no security concerns.

ReliaTel also monitors the physical environment in which voice systems and networks operate including thermostats, humidistats, sensors, contact closures, and security devies to provide a complete fault management solution for the entire voice network environment.