ReliaTel’s comprehensive Message, Alarm, and Action logs provide a complete audit trail of all VoIP, PBX, IP Voice, & IT Network system, device, and user activity. Telecom, IT, and Network staff quickly pinpoint and diagnose operational and performance issues using ReliaTel’s extensive log data and audit trails including:

• VoIP & Voice Network Alarm, Fault, Performance, & Quality Audit Trail
• PBX Alarm and Performance Audit Trail
• IT Network & System Alarm, Fault, & Performance Audit Trail
• Infrastructure Fault, Alarm, & Diagnostic Audit Trail
• Performance Metric Audit Trail & Diagnostic Logs
• Service Level Metric Audit Trail & Diagnostic Logs
• Dynamic Action and Event Playback Facility

Pinpoint Problem Source Using Complete Activity Logs

Browsing the appropriate log, authorized staff can rapidly uncover the root cause of alarms, performance issues, and potential user caused errors on all managed components. All log entries are date and time stamped for easy utilization, and to facilitate statistical calculations such as Mean Time to Repair and Resolution.

Customizable message search and filter capabilities enable users to rapidly pinpoint the specific message or string desired. In addition, full “sort” and “find” capabilities are provided to speed diagnostic and audit activities.

Dynamic Playback Facility Reduces Risk and Ensures Accountability

The ReliaTel Action Playback and User Audit facility dramatically reduces risks associated with user actions or changes made to device configuration. Administrators “playback” users’ access sessions to review actions and their results keystroke by keystroke. Using Playback, administrators can quickly identify:

• Exact user actions taken
• Who is responsible for changes and when they occurred
• Undesirable or problematic results of actions taken
• Procedures necessary to revert and resolve related problems
• How to restore the correct device configuration

The facility includes VCR-like screen options to replay recorded sessions, including fast forward, rewind, and pause. The ReliaTel Action Playback facility provides an extensive audit trail to assist in troubleshooting problems, and also serves as a powerful training tool.