ReliaTel's automated alarming and notification facilities report system or device exceptions and conditions as they are developing, providing the critical early warning necessary to prevent service degradation and outages. Through ReliaTel, alarming can be initiated based on any customizable criteria, threshold, or parameter including specific messages, time, frequency, severity, business rules, keywords, events, etc.

ReliaTel also provides automatic escalation capabilities based on customizable criteria including alarm type, device type, duration of the condition, or the number of occurrences of the same alarm. In addition, ReliaTel correlates duplicate alarms, to present only one alarm of the highest severity.

Once an alarm is initiated, ReliaTel automatically notifies key personnel through the desired method, including:

• Visual color-coded displays at the users' workstation
• Paging to alphanumeric pagers
• Emails to specified recipients
• Text messaging to handheld devices

ReliaTel notification is fully customizable, and can be based on any combination of criteria including alarm severity or priority, device, time, specific staff to be notified, or job function. In addition, ReliaTel can automatically generate and update trouble tickets within popular solutions such as Remedy.

ReliaTel's web-based, interactive alarm display enables users to fully manage all alarm types, including:

• Acknowledge and/or clear alarms
• Manage escalation parameters
• Browse the ReliaTel log of all device and user activity to analyze and diagnose problems
• Directly access and control the managed system or device
• Initiate restore or recovery actions or procedures, and restart or reboot the system
• Resolve problems and restore service