ReliaTel proactively detects device, system, and network faults and alarms, and automatically notifies IT, Telecom, and Network staff of voice system and network problems as they are developing.

Each message collected from monitored PBXs, VoIP, and IP Telephony devices or systems is immediately analyzed and compared with the installation established criteria and performance thresholds to determine if the message is a critical alarm or if the alarm should trigger automatic notification. The criteria to trigger automatic notification is fully customizable and can be based on any combination of installation-specific thresholds, specific messages, time, frequency, severity, business rules, keywords, specific events, or any other customized policy.

Fully Customizable Alarming Criteria and Notification Medias

All alarms and activity messages are also logged in the ReliaTel message log database to provide a complete audit trail and historical activity log to speed diagnostics, troubleshooting, and problem resolution efforts.

If the fault, message, or alarm is critical, or has been flagged for notification, ReliaTel automatically notifies the desired administrative, operations, network, and management personnel through a wide variety of medias including:

• Audible and visual devices
• Text-to-speech processors
• E-mail
• Video displays
• Alphanumeric pagers
• Text Message devices

ReliaTel notification schemes are fully customizable to fit any operating environment, staffing arrangement, and geographical organization. Notification schemes can be based on ANY combination of criteria including:

• Alarm Severity
• Alarm Priority
• Alarm Content
• Device type, location, or status
• Time of day, week, month, year, holiday or custom timeframe
• Specific days of the week, dates, or times
• Specific staff responsiblity, expertise, job function, or location
• ANY other criteria to fit business rules or needs

Full Escalation and Alarm Management Facilities

ReliaTel's robust, customizable escalation capabilities adapt to any organizational requirements through fully customizable escalation rules and scenarios that ensure the right personnel are successfully notified. In addition, ReliaTel can automatically generate and update trouble tickets within popular solutions such as Remedy, to expedite problem recognition and resolution.

Alarm handling is easy and efficient using ReliaTel’s web-based management GUI, which provides users with a consolidated alarm management and diagnostic tool to analyze and resolve outstanding alarm conditions, including:

• Acknowledge and/or clear alarms
• Manage escalation parameters
• Browse the ReliaTel log of all device and user activity to analyze and diagnose problems
• Directly access and control the managed system or device
• Initiate restore or recovery actions or procedures, and restart or reboot the system
• Resolve problems and restore peak service levels