ReliaTel's secure, direct management design delivers deep access and control, enabling users to quickly pinpoint and diagnose complex problems, initiate recovery procedures, and restore peak service levels.

Through ReliaTel, users directly interact with the managed system or device as if they were physically in front of the device, delivering the same levels of control as if the user were co-located with the voice system.

Using ReliaTel remote access and control capabilities will:

• Reduce the Mean Time to Repair for critical issues and problems

• Speed restoration of optimum
  service levels before users are impacted

• Expedite routine maintenance activities and procedures

• Reduce the need for on-site skilled personnel at remote locations

• Reduce travel to and from remote problem sites

• Foster greater productivity from the existing staff

• Save money and improve the overall business bottom line

ReliaTel securely connects with the administrative ports of popular voice network systems including Avaya Definity, Nortel Meridian and SL1/SL/100, and Octel voice mail servers. Once a secure connection is established, ReliaTel grants access to authorized users through the Access dialog of the ReliaTel web-based Graphical Management Interface.

Authorized ReliaTel users have full remote capabilities to:

• Perform comprehensive diagnostics
• Initiate and control recovery operations
• Remotely reboot or restart systems
• Recycle power
• Perform remote system administration & maintenance

Additionally, ReliaTel maintains complete audit trails of every action performed during a remote access session to provide accountability and historical statistics. ReliaTel logs the user accessing the device, how long a user accessed a specific device, and what commands were used to diagnose and resolve any given situation. These logs may be used to generate management reports such as error message volumes from each managed system, the most prevalent problems reported, and statistics on the mean time to repair problems.